-Do you ship worldwide?

Yes, we do! Just enter your country along with shipping information at check out.

-I have a question about an order, what is the best way to contact?

Thank you so very much for your order, if you have any questions or concerns please email hello@millieandroo.com or info@millieandroo.com and we will get back to you as soon as we can. We have a 24 hour email response time, especially during sales and new releases. We will get back to you. 

-How do I apply a discount code?

When checking you can apply one (1) discount code. There will be an option to enter it upon checkout. You can use one and only one code upon checking out. If you have a free shipping code, you will not be able to apply a % off coupon in addition. You will have to choose 1.

-I forgot to enter my code at checkout, can you refund the difference?

Unfortunately, we do NOT refund the discount if the code was missed at checkout. Please be sure to double check your order before checking out, to ensure the correct items are ordered and the correct discount code (if any) is applied. 

-How long does it take to receive my order?

We strive to have all orders out of the door within 2-3 days of payment. This may be extended during large sales, however we do have a priority shipping option at check out.

-Do you offer discounts for first time buyers?

At this time, we do not offer first time buyer discounts, however if you follow us on Instagram and Facebook, you will be the first to know about any codes and new products available.

-How do I wash my products?

Every item is machine washable. We recommend using a phosphate free detergent to preserve the quality of the colors and fabric.

For washing any of the apparel, keep in mind care should be taken when washing. It's important to turn inside out and hand-wash / or wash on gentle cycle (in a garment bag). To maintain the shape and have minimal amount of shrinkage, please air dry your items for longevity. 

 -Can I do a return or exchange?

We do not accept returns or exchanges of any sort, unless it is a defective product upon arrival, you have 72 hours from the time the item arrived to contact us. In that event, please email ASAP with a photo of defect and packing slip to hello@millieandroo.com

 -How do I know what size to order?

We have a very useful size chart available on the site. If you have any other questions, please either shoot us an email or you can join our VIP group on facebook for all the insider information and to ask any questions you may have about sizing.

-Can shipping be combined on multiple orders placed?

Yes, we can absolutely combine your orders, please shoot us an email within 12 hours of the first order placed to hello@millieandroo.com and we'd be happy to combine for you. The exception to this is during sales and promos, we are unable to combine orders on any order where a sale or discount has been used. 

-Can I cancel an order?

You have 12 hours from the time an order is placed to email us to cancel or change an order, however during sales and promos we have a NO CANCELLATION policy. Due to the high number of orders that come in, please be sure to order the correct size(s), style and color. 

If an order is cancelled, we have a 15% restocking fee. 

-Why would I have received a refund?

On occasion, our site can oversell an item. If this happens, a refund will be issued and an email/text may go out about this. 

 -Why do my sleepers say NOT INTENDED FOR SLEEPWEAR?

 As you may know, sleepwear is a very touchy subject for the CPSC. We are proud to say all of our bamboo viscose items pass CPSC testing and are all OEKO-tex certified. We take pride in having this certification and testing completed and strive to have the highest quality and safest products for all of our babies. If you have any questions regarding this, please email hello@millieandroo.com and we would be happy to discuss further with you. 

-Where are your items made?

We work with a couple amazing teams. One here in Sunny California. I used to make every single item with my two hands, however we now have an amazing team that we are so proud to be working with. Quality is our main goal and want you to have confidence your child can wear these pieces for as much as they can as long as they fit. We have also developed a relationship with an amazing and ethical team overseas. We are slowly incorporating some AMAZING and high quality Organic OEKO-tex certified BAMBOO VISCOSE pieces into our line.