Return Window: Returns must be made within 14 days of receiving your order. 14 days after the order is marked as delivered by the carrier, returns are no longer accepted for any reason.
What is Redo?: When you opt in for Redo at checkout, your return shipping label is included. This gives you the ability to return any items, including final sale, in your order for store credit for FREE. Simply follow the steps in our easy portal in order to complete your return. Remember: all returns must be made within 14 days of receiving your order.
What items are not eligible for returns?: All items, including final sale, are eligible for returns as long as redo is purchased at checkout. Final sale items include holiday/seasonal-specific items/prints, swim gear and straw hats, as well as any purchases made during sales (including Anniversary sales, Birthday sales, Semi-Annual sales, etc). If redo is not purchased at checkout for final sale items, those items are not eligible for a return for any reason.
May I return for store credit?: You may return your item(s) for the amount paid in store credit. The item(s) must be new in bag, with tags, not worn, in order to qualify for return. Once the return has been received by our warehouse, our warehouse team will verify the item(s) meets our return standards (new in bag, with tags on, not worn) + your full return in the form of store credit will be issued approximately 5 days after it is received.
May I return for a refund to my original form of payment?: If you would prefer a refund to your original form of payment, that is an option. However, a 15% restocking fee will be charged. All items must be new in bag, with tags, not worn, in order to qualify for return. Once the return has been received by our warehouse, our warehouse team will verify the item meets our return standards (new in bag, with tags on, not worn) + a return minus the 15% restocking fee will be issued to your original form of payment.
What if I need to make a return, but I didn't opt for Redo at checkout?:Depending upon the circumstances, you may be eligible for a return. However, you will be responsible for the cost of shipping and a 15% restocking fee. Please email cs@millieandroo.com to discuss your options in more detail.
What does Redo cover?: Redo is a great option for customers for multiple reasons. Not only does it give you the ability to return all items, including final sale, but it also protects your package in the case it is lost, stolen or damaged in the shipping process. It is your responsibility to turn "off" redo if you do not want your package covered in this instance. Redo will not be refunded after it is purchased.
What happens if my package is lost in transit + I didn't purchase redo?: If redo is not selected at checkout, millie+roo is not responsible for the contents of your package. You are then responsible for filing a claim with USPS to try to obtain your package or a refund.
What if I want an exchange, not a return?:We do not offer exchanges. However, you're more than welcome to use the refunded store credit to purchase the item in a new size, style, color, etc.
I have more questions. Who do I contact?: Please email our customer service team at cs@millieandroo.com. Please allow up to 24 business hours for the team to respond.
Ready to start a return? Click here to get started.
