Return Policy
- Return Window: Returns must be made within 14 days of receiving your order. 14 days after the order is marked as delivered by the carrier, returns are no longer accepted for any reason.
- What is Redo?: When you opt in for Redo at checkout, your return shipping label is included. This gives you the ability to return any eligible item(s) in your order for store credit for FREE. Simply follow the steps in our easy portal in order to complete your return. Remember: all returns must be made within 14 days of receiving your order.
- What items are eligible for returns?: Items that are marked as "final sale" or that are found under the "markdowns" tab are not eligible for a return. Additionally, holiday-specific items and any purchases made during big sales (including Anniversary sales, Birthday sales, Semi-Annual sales, etc) are not eligible for a return.
- May I return for store credit?: You may return your item(s) for the full item value in store credit. The item(s) must be new in bag, with tags, not worn, in order to qualify for return. Once the return has been received by our warehouse, our warehouse team will verify the item meets our return standards (new in bag, with tags on, not worn) + your full return in the form of store credit will be issued.
- May I return for a refund to my original form of payment?: If you would prefer a refund to your original form of payment, that is an option. However, a 15% restocking fee will be charged. All items must be new in bag, with tags, not worn, in order to qualify for return. Once the return has been received by our warehouse, our warehouse team will verify the item meets our return standards (new in bag, with tags on, not worn) + a return minus the 15% restocking fee will be issued to your original form of payment.
- What if I need to make a return, but I didn't opt for Redo at checkout?: Depending upon the circumstances, you may be eligible for a return. However, you will be responsible for the cost of shipping. Please email cs@millieandroo.com to discuss your options in more detail.
- What if I want an exchange, not a return?: We do not offer exchanges. However, you're more than welcome to use the refunded store credit to purchase the item in a new size, style, color, etc.
- I have more questions. Who do I contact?: Please email our customer service team at cs@millieandroo.com. Please allow up to 24 business hours for the team to respond.