Yes, we do! Just enter your country along with shipping information at check out. International shipping (including US territories) may exceed normal shipping times and tracking may appear "stuck" due to processing time in customs. Please email cs@millieandroo.com if you have any questions.
I have a question about an order, what is the best way to contact?
Thank you so very much for your order! If you have any questions or concerns, please email cs@millieandroo.com and we will get back to you as soon as we can. We have a 24 business hour email response time, especially during sales and new releases. We will get back to you.
How long does it take to receive my order?
We will have orders out the door same day or next business day. We use an expedited shipping option and tracking will be provided upon shipment. During large sales, our shipping times can occasionally extend to 4-5 business days.
Can I do a return or exchange?
If an item is defective upon arrival, please contact us within 72 hours of receiving the package. Please email ASAP with a photo of defect and packing slip to cs@millieandroo.com
We are now offering returns through the platform Re:do. You can read more about our return policy right here.
Can shipping be combined on multiple orders placed?
With the transition to our new warehouse, orders are sent to the fulfillment floor in real time. While this ultimately means we're able to get orders shipped either same-day or next business day, it does also mean we are no longer able to combine orders before shipment. We apologize for any inconvenience.
Can I cancel an order?
We have a NO CANCELLATION policy. With our new warehouse, orders are sent to the fulfillment floor in real time. This means we're able to get orders shipped either same-day or next business day. Due to the high number of orders that come in, please be sure to order the correct size(s), style and color.
Why would I have received a refund?
On occasion, our site can oversell an item. If this happens, a refund will be issued, and an email/text may go out about this.
My Order says delivered, but I haven't received it. What do I do?
We recommend to first, wait about 24 hours. Sometimes USPS will mark a package as delivered. If you chose not to purchase package protection and If it is over the 24 hrs, it is the responsibility of the customer to contact and file a claim with USPS. If you purchased package protection, please email us at cs@millieandroo.com and we will look further into it.
